How to... reach the right audience at the right time

Ross Murray-Jones, partnerships director at Yplan, discusses how to reach consumers at the right time, in a world cluttered with different messages and distractions.

Murray-Jones says it's important to fit into your audience's daily routine
Murray-Jones says it's important to fit into your audience's daily routine

It's 7am on a Friday morning. David, a twenty-something Londoner hears his alarm go off. The first thing he does is reach for his phone to check all of his notifications: another DJ Khaled Story on Snapchat -#KeysToSuccess; 26 new followers after that Kygo clip was re-posted by @Kygomusic last night, - awesome; 11 Tinder matches? Good swiping game. Then, as he prepares for work, he opens Citymapper to see what time the bus arrives. Six minutes to grab breakfast?! With Apple Pay enabled that’s no bother as he’ll be less than a minute at Pret.

At lunch, David gets another notification. A french couple want to rent his room through Airbnb when he goes home this weekend. "That’ll pay for the train fare" he muses and accepts. He goes out for a bite and decides to take the stairs as he hasn’t done too much walking today. He knows this because of his Fitbit which monitors his activity.

As the end of the work day approaches, he knows he wants to do something, but isn’t 100% sure what that 'something' is. He’s looking for experiences in-line with his lifestyle, so he goes to YPlan. Just like Hotel Tonight or Uber, David trusts YPlan to tell him how to spend his free time and disposable income. Once he has found a great gig in Camden, he invites his friends through the app, books in a snap, and then makes his way over to North London with his paperless ticket. 

Indeed, David isn’t alone. He a millennial - a generation that is embracing technology unlike any generation before. It’s hard to catch David’s attention, as he installs all kinds of ad-blocking programs and isn’t looking at traditional advertisements. What David wants is something real and authentic; he wants brands to engage him on his level. 

On the flip side, brands are left wondering: How do I connect with this audience? How do I make sure my experiential campaign cuts through the noise and reaches the right person at the right time? You’ve been working tirelessly planning that awesome cocktail masterclass to appeal to that trendsetter, urbanite audience. You know this event is different - even special - but after all the hard work the PR team has spent exhausting traditional channels you’re left wondering who will show up? How do I make sure it’s full at all times? 

The simple answer is: figure out where your audience is. Fit into their daily routine and you’ll get through. Go niche if you need to. What disruptive technology are they using? Who holds an authority in their life? Who do they trust when making decisions on where to go, what to wear and where to stay? Armed with that information, you’ll fit into their lifestyle on their terms, naturally targeting as you go. You’ll change the course of your audience by tapping into their way of doing things. It’s discovery, not advertising. And it’s that easy. Now back to that cocktail masterclass, when is it again?

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