Reid - appointed last month to succeed former event director Jessica Blue, who left the company in April to join rival organiser Advanstar Communications - announced that there are no longer any plans to merge any of the show's sectors.
He said: "We will be investing in third-party research that will look at the market in order to determine how we take the show forward.
"If that research advises we should merge show sectors then we will look again at the proposal but at this moment in time there are no plans to change the way visitors navigate around the show."
He added: "If Confex is going to continue to be the number one event for the next 21 years then we need to move forward, so we have also invested in doubling the size of our sales team."
Reid has worked for CMPi for nine years with experience of its fire and safety shows, interiors shows, CPHL and Call Centre Expo.
He most recently worked in event management as part of CMPi's now redundant gaming portfolio and deputised for ECTS show director Andy Lane.
Following the final ECTS that took place at Earls Court from 1-3 September, Reid has been working on the launch of Customer: Strategy & Management, which debuted at the NEC from 28-29 June.
Commenting on the appointment, CMPi travel group director Ben Greenish said: "Duncan brings a wealth of experience to the show including valuable cross industry experience, which will aid us in achieving our association and corporate visitor attendance goals."