Big data sits high on the agenda for many marketers, who are looking at new ways to be personal and relevant, and extend the shelf-life of an event – before, during and after.
Given that much event data sits on pieces of paper or spreadsheets, creating a single view of a visitor’s journey can be a headache. Large quantities of data are hard to digest and collecting it during a busy event is equally challenging.
That’s why Event and C&IT, in partnership with Cvent, gathered event and experiential professionals from brands and agencies including Barclays, Lloyds Banking Group, HP and Clarion Events at the five-star Royal Horseguards Hotel recently to discuss their challenges around data and thoughts for the future.
While many acknowledged the importance investing in technology and implementing data strategies, they also admitted there was a lot more they could and should be doing.
Duncan Reid, event director at Clarion Events said his challenge is the volume of technology providers being used and consolidating the data. "We’re using three different app providers and it’s a challenge," he said. "There’s so much data all over the place that it makes it hard to work out what’s going on."
Another challenge, as identified by Zoe Russ, assistant AVP of events at Barclays Investment Bank, is getting the systems of the various banking teams across the business to talk to one another. "Every department operates very differently and although there is a centralised events team, we work with many teams across the bank," said Russ.
"Over the years, they’ve taken on their own systems and as we’ve grown we try to bring everything back through the events team, but that’s not always possible. We then end up inheriting systems that aren’t our preferred ones, but they’re so integrated into the bank that it would be hard to eradicate them," she added.
Among the many challenges discussed by the table, was the difficulty in finding a tech provider who is able to provide all the technology tools required by an event or brand experience.
Dane Risley, VP of Sales at Cvent, said. "Having one technology company that can provide the complete event process is critical. This platform of solutions should include everything from having the meeting requests being approved, sourcing the venue, to all of the on-site solutions that collect the visitor journey. This is one of the main reasons Cvent has seen such great success and significant growth. Using these efficiencies and the support mechanism to support them is critical to collecting all the data needed to understand the complete journey of the attendee."
HP, meanwhile, is ahead of the game and has built its own event platform that meets its specific needs. But for those that don’t have the luxury of in-house tech expertise, there are several increasingly sophisticated off-the-shelf tools available.
Planners concluded that while the events industry may be a little bit behind other marketing sectors when it comes to implementing big data strategies, it is a priority for 2017, and this debate gave them plenty of ideas to move forward.
Want to learn more about using event data to enhance your delegate experience? Sign up for a free webinar on 22nd February at 3pm GTM. Zoe Russ, Assistant VP Events at Barclays Investment Bank, will share her experience on how effective usage of event data helped her create more personal and relevant events to attendees.
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