"The charter does not tell members how to run their businesses but advises clients of the minimum level of service to expect from a contractor or service provider," said BECA director Lynn Felton. "We are not saying BECA members are the only companies who are able to adhere to the charter, but they are the only ones who may lose membership of their trade association if they don't."
The Quality Service Charter details seven points that clients are assured of when employing a member contractor. These include that work or services will be carried out to an agreed specification and time-scale and a company's insurance details will be available upon request. All work will be explained, costed and agreed and health and safety and environmental issues will have a high priority.
"The charter is not replacing the BECA Completion Guarantee Bond, which thankfully has been invoked on very few occasions," Felton stated.
Networks director Richard Mosley and Melville Exhibition Services director Bob Cheeseman were elected BECA president and vice-president respectively at last month's general meeting.